Wallet connection
Provider not detected, network mismatch, session dropped after refresh.
Talk to the team behind the wallet.
Stuck transaction, failed bridge, unclear signature request — describe it once and we will route it to the right engineer.
Avg. response under 24h
Priority queue for at-risk assets
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Support request
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Pick the closest match
Selecting a topic pre-fills the desk that handles it, which shortens the first reply.
Validation & recovery
Signature rejected unexpectedly, ownership check failing, stale dApp association.
Staking & rewards
Unbonding timeline, harvest not credited, APR mismatch with the pool page.
Bridge transfers
Transfer pending beyond finality, destination not credited, refund request.
Airdrop & claims
Eligibility not detected, claim contract reverting, whitelist spot missing.
Security
Suspicious signature request, allowance abuse, vulnerability disclosure.
Faster route
Some issues resolve themselves once the wallet is connected.
Connection state, network mismatch and stale session errors are detected automatically when the wallet is reconnected, and the interface offers a one-click fix.
- Reconnect to refresh the session
- Switch network from the module header
- Re-open a pending transaction to re-estimate gas
Typical health check
- Provider reachable
- Network matches the module
- Allowances within expected range
- Contract address verified